Shipping policy

Gamboge Games Shipping Policy

Effective Date: 8/15/2024

Thank you for choosing Gamboge Games! We’re committed to ensuring that your order arrives safely and promptly. Please review our shipping policy to understand our practices and procedures.

Order Processing

  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Order Modifications: Once an order is placed, it cannot be modified. Please ensure your shipping details are correct before finalizing your purchase.

Shipping Rates & Delivery Times

  • Domestic Shipping: We offer two shipping options at checkout:
    • Standard Shipping: (3-4 business days)
    • Express Shipping: (1-2 business days)

Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping method chosen, and the destination.
  • Free shipping may be available for orders over $40
  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your order until it reaches you.

Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or U.S. Territories.
  • Certain products may have shipping restrictions based on your location. Please review the product details before placing your order.

Lost or Damaged Packages

  • If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date. We will work with the shipping carrier to resolve the issue and provide a replacement or refund where applicable.

Returns and Exchanges

  • For information about returns, exchanges, and refunds, please refer to our [Return Policy](link to Return Policy).

Customer Support

  • If you have any questions or concerns about your order, please contact our customer support team at gambogegamesgg@gmail.com. We’re here to help!

We appreciate your business and look forward to bringing joy and fun to your family and friends with our card games!

This policy is subject to change without notice. Please review this policy periodically for updates.